Privacy policy

Effective Date: June 2026 Last Updated: June 2026

The Natural Company ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website or make a purchase.

Information We Collect

Information you provide directly:

  • Name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely through Shopify Payments / Razorpay — we never store your card details)
  • Order history and communications with us

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent, links clicked
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to your queries and provide customer support
  • Improve our website and product offerings
  • Send promotional emails (only if you opt in — you can unsubscribe at any time)
  • Comply with legal obligations

Sharing Your Information

We do not sell your personal data. We share information only with:

  • Shipping partners (e.g., Shiprocket, DTDC, Blue Dart) to deliver your order
  • Payment processors to complete transactions securely
  • Shopify as our e-commerce platform (see Shopify's Privacy Policy)
  • Legal authorities if required by law

Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We take reasonable measures to protect your personal data from unauthorised access, disclosure, or loss. All payment transactions are encrypted using SSL technology.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at team.thenaturalcompany@gmail.com.

Data Retention

We retain your order information for up to 5 years as required for accounting, tax, and legal compliance purposes.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

For privacy-related queries: 📧 team.thenaturalcompany@gmail.com