Shipping policy

Effective Date: June 2026

Where We Ship

We currently ship across India to all major cities, towns, and most pin codes. At checkout, you can verify whether delivery is available at your location.

We do not offer international shipping at this time.

Processing Time

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Timelines

Location Estimated Delivery
Metro cities (Mumbai, Delhi, Bangalore, etc.) 3–5 business days
Tier 2 & 3 cities 5–7 business days
Remote / rural areas 7–10 business days

These are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

  • Free shipping on all orders
  • No shipping fee 
  • Cash on Delivery (COD) orders may carry an additional handling charge of ₹80

Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with your tracking number and a link to track your shipment. You can also track orders through your account on our website.

Delivery Attempts

Our logistics partner will attempt delivery up to 2 times. If delivery is unsuccessful after 2 attempts (e.g., due to incorrect address or recipient unavailable), the package will be returned to us. In such cases, re-shipping charges will apply for a second delivery attempt.

Damaged in Transit

If your order arrives visibly damaged, please refuse the delivery or note it at the time of delivery, and contact us at team.thenaturalcompany@gmail.com within 48 hours with photos. We will arrange a replacement or full refund.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders lost or delayed due to an incorrect address provided at checkout.

Contact

For shipping queries: 📧 team.thenaturalcompany@gmail.com We respond within 2 business days.