Shipping policy
Effective Date: June 2026
Where We Ship
We currently ship across India to all major cities, towns, and most pin codes. At checkout, you can verify whether delivery is available at your location.
We do not offer international shipping at this time.
Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timelines
| Location | Estimated Delivery |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, etc.) | 3–5 business days |
| Tier 2 & 3 cities | 5–7 business days |
| Remote / rural areas | 7–10 business days |
These are estimates and may vary due to courier delays, weather conditions, or public holidays.
Shipping Charges
- Free shipping on all orders
- No shipping fee
- Cash on Delivery (COD) orders may carry an additional handling charge of ₹80
Order Tracking
Once your order is dispatched, you will receive an email and/or SMS with your tracking number and a link to track your shipment. You can also track orders through your account on our website.
Delivery Attempts
Our logistics partner will attempt delivery up to 2 times. If delivery is unsuccessful after 2 attempts (e.g., due to incorrect address or recipient unavailable), the package will be returned to us. In such cases, re-shipping charges will apply for a second delivery attempt.
Damaged in Transit
If your order arrives visibly damaged, please refuse the delivery or note it at the time of delivery, and contact us at team.thenaturalcompany@gmail.com within 48 hours with photos. We will arrange a replacement or full refund.
Incorrect Address
Please double-check your shipping address before placing your order. We are not responsible for orders lost or delayed due to an incorrect address provided at checkout.
Contact
For shipping queries: 📧 team.thenaturalcompany@gmail.com We respond within 2 business days.